This FAQ section is here to help all our readers. Take a look at the following Frequently Asked Questions regarding the online bookmakers and casinos. Here you will find an answer to how to choose the best betting site; where to locate the most generous bonuses and promotions and how to avoid having your account blocked or limited.
Further down, we have included questions about Silentbet.com and how to use the site to find the most reliable betting sites.
Bookmakers in Kenya
Can I register an account at more than one betting site?
There is no restriction as to the number of accounts you can create. Take a look at the best online bookmakers for your country and sign up for as many as you’d like.
Should I provide my real name when joining a bookie?
Yes, all data you provide must be accurate. If you have made a conscious mistake, there will be negative repercussions. The worst is that your account will get blocked.
Why do I need to fill in my residential address when signing up?
Every bookmaker needs to know your real identity and that you are a resident in the country they have jurisdiction for.
What will happen if my login credentials and personal data are faulty?
If you made an accidental mistake, you could contact the support to set things right. If this were intentional, you would most probably have your account suspended soon.
Can I open more than one account at the same betting site?
Not at all! Duplicate accounts are out of the question. The consequences are severe. Not only will the operator close both accounts, but you will never be allowed to join the site again.
Can I use a VPN to register on a site that blocks users from my country?
Theoretically speaking, it is possible. But you will have no way to verify your account as your permanent country is different.
Is it possible to change my personal information after my account has been created?
Of course, yes. Go to “My Account” settings and update the needed information.
Do I need to prove my identity as soon as I open my new account?
It is a good idea to get this done and over with as soon as possible. You may take your time, but the sooner you verify your identity, the better.
What documents do I need to send to verify my new account?
Most bookmakers require a scanned copy of an ID plus a doc proving your address. This can be a recent utility bill or a bank statement.
Is it possible to take a picture of the docs with my phone instead of sending scanned copies?
Some bookies do agree to receive clear pictures of the documents.
Why am I refused my withdrawal request before verifying my account?
As per the site’s Terms and Conditions, you cannot request a cash out before confirming your ID. Thus, the bookie is sure you are not involved in money laundering or any other illegal activity.
Which contact points I can use when needed?
Each bookmaker has a contact page. More often than not, you can get in touch with customer support via Live Chat, email, and phone.
Are the Live Chat representatives to be trusted?
All representatives who form the customer support team go through thorough training. You can trust them to give you up-to-date and reliable information.
How much time does it take to receive an answer to my email?
This is entirely dependent on the betting site. In most cases, though, you can expect a response within 24 hours.
Do phone calls come with additional fees?
We cannot be sure. So our advice is to ask the Live Chat support whether the phone calls come with hidden fees before making a call.
Why do bookmakers block users?
Some bookies are indeed notorious for restricting successful users who win big. This is the exception, though, and not the rule. In reality, when bookmakers block or limit accounts, it is due to a viable reason. Suspended users have either broken the rules or have used a forbidden trick to score a winning bet.
Is there a way to disagree with the limits imposed by the bookie?
There are several ways to oppose such a limit. Firstly, contact the bookmaker and ask for clarification. If that doesn’t help, look for authorities and institutions to help you resolve the problem objectively.
How can I avoid having my account blocked?
We suggest you read the T&C’s of the betting site upon registration and abide by them. Also, get to know the essence of gambling law in your country.
Which institution can help me deal with the problem of a blocked account without an objective reason?
An excellent example of such an authority organ is IBAS, which stands for Independent Betting Adjudication Service.
When can I deposit into my account?
Once you have registered an account, you can deposit right away regardless of the time of day.
How much will it take before the sum I deposited appears in my account?
It all depends on the method you have chosen for your deposit. If you use an e-wallet, the transaction is processed immediately. If, however, you want a bank transfer, it might take up to several days.
Does the bookie charge any transaction fees?
There is hardly an operator that still charges customers for deposits and withdrawals.
How do I know how much is the limit imposed for withdrawals?
This type of detail should be provided on the site. If you cannot find them, ask the support for assistance.
What should I do if the bookmaker delays my withdrawal request?
Don’t worry too much too soon. Withdrawals may take up to 5 or 7 working days. If your money is not in your account within that time, contact a representative for help.
Is there a way to cancel a withdrawal request?
If you are quick and contact the bookie by Live Chat or email right away, they can cancel the transaction for you.
How much does it take for my inactive account to be deleted?
It depends on the bookmaker, but typically inactive accounts are closed after a period of six months.
Can I ask for my account to be closed right away?
Of course! Withdraw any money you may have and contact the support team.
What will happen if I decide to reopen my account after a while?
If you were the one who chose to close your former account, you could ask for a new one.
Bonuses and Promotions for Kenyan Players
Do all bookmakers offer new customer bonuses?
There are almost no sites that do not have a welcome bonus to greet new members of the website.
Do I have to grab the signup bonus after registration?
You don’t need to activate the bonus right away. But it will become active with your first deposit. You have the right to decline the bonus.
Do I need a bonus code to unlock my welcome bonus?
As you might know, many bookmakers have bonuses and promotions that require a special promo code.
What happens if I cannot meet the wagering requirements of the signup bonus?
Nothing severe! The bonus together with all accumulated winnings will be considered void.
How do I choose the best welcome bonus for me?
It is hard to pick the best offer with so many options at your disposal. So we recommend you browse the newest bonuses and offers where you can find the best one for you.
Are there any promotions for loyal customers?
Each betting site comes with their Promotions page. Browse it to find the offers targeting loyal customers.
How many bonuses can I activate at the same time?
In most cases, you cannot claim more than one bonus at a time.
Is there a way to cancel a bonus I have already unlocked?
Of course! Simply contact the support team and explain the situation.
Do I need a promo code to activate the promotions?
Some offers require a bonus code, while others do not.
What are free bets?
Free bets are a type of bonus allowing you to place a bet on a sports event without risking your cash.
How do I use a Free Bet?
Use them as real money. The free bet is actually the stake you bet. If you end up with a winning wager, you take the profit minus the stake.
Do I need to use the free bet right after I receive them?
There is definitely a deadline you need to mind. Usually, free bets are active several days or a week.
Where can I find No Deposit bonuses?
Very few bookmakers, unfortunately, promote a no-deposit bonus. Take a look at our bonus code reviews to find such offers.
What types of bonuses come with no deposit?
You can expect either free bets or free spins most of the time.
Do they come with wagering requirements?
Most no-deposit bonuses come with rollover conditions and other terms.
Online Casinos in Kenya
What type of games can I play at online casinos?
Most betting sites have a separate section for online casinos on their platform. It is there that you can play on slots, table games, jackpots and more.
Is there a way to play for free in the casinos?
Yes, you can play online casino games for free if they have a Demo version or a Fun-Play mode that allows you to try the game before betting for real.
Do I need to download special software to play casino games?
Not anymore. Nowadays, casino games can be enjoyed on your phone or laptop without the need to install the software.
Do I need a Flash Player to play on online casino games?
It depends on the online casino. Some require an updated version of the Flash Player so you can play the games.
How can I be assured of the fairness of the casino games?
All results of the casino games are based on an RNG (random number generator) that generates the winning lines, numbers or cards randomly.
Do I need to sign up once more to access the casino section of a betting site I already have an account for?
You don’t need a second account if you are already a member.
Can I grab a signup bonus from the casino?
Yes, you can. Most online casinos promote a welcome bonus for new players.
Which are the top casino software studios in the world?
There are plenty of providers out there, and they all offer a quality product. Here are a few examples – NetEnt, Microgaming, Evolution, Yggdrasil and Rabcat.
How can I check which providers the online casino partners with?
Head to the casino section and browse the game. You will see the name of the provider on each one. Besides, there is also a filter option allowing you to search for games powered by a particular studio.
Do casino software studios have the right to promote their games in my country?
If the online casino is licensed, that means that the games there are legit and legal in your jurisdiction.
What type of wagers can I place on sports betting sites?
Depending on the site, they can be Single, Multi or Combo, Accas, or Systems. Some bookies allow system bets like Pleasers and Teasers or other more exotic options.
What is an Accumulator, and should I use it?
The Acca is a type of bet with many selections. You need all to win to have a winning bet.
I’ve heard of Parlays. What are those?
Parlay bets are a type of accumulator with three or more selections.
Is there a way to learn more about the different betting options I have?
Most betting sites come with Help sections that contain useful info. Also, you can browse our site, and especially the News section, as we have explained the different types of bets.
Do bookies allow arbitrage betting?
You rarely find a betting site allowing arbitrage bets. They are considered an illegal way to trick the bookmakers.
What odds formats are supported on the betting sites?
The odds formats used by most bookmakers are Decimal, Fractional, and American. However, there are also Hong Kong, Indo and Malay odds.
How do I calculate the odds?
The odds are different in different sites. Shop around for the best one and use the format you are most familiar with.
Are there bookies that offer the best odds?
Some bookmakers offer value bets on certain sports. It is important to know the best bookies by odds before you start wagering either pre-match or in-play.
How can I find value bet for more successful betting sessions?
Always be on the lookout for bookies with early odds, boosted odds, or best odds guaranteed.
Which are the best markets for beginners and novices to online betting?
It is always a good idea to start with a sport you are familiar with. Fans of soccer should go with popular markets like 1×2 or Correct Score, for instance.
Can I use a strategy to combine markets for my benefit?
Yes, you can. Also, many bookies suggest unusual combinations of markets for value bets.
Are there markets that guarantee a profit?
Not really. With betting, there is nothing that comes with a sure guarantee. Still, you can study statistics, monitor the live odds and place a winning bet on a market with little to no effort.
What is Cash Out, and how do I use it?
Once you confirm a bet, you cannot revise or cancel it. However, with cash out, you can close it at your discretion any time while the market is still open.
How many types of cash out are there?
There are several types – the standard, partial, and automatic cash out.
Do all bookies offer live streams?
Not really. Some offer live videos of the game while others do not. Register in your account and go to the Live Betting section to see if this feature is supported.
Which bookies offer Fast Market?
Not all, but very many betting sites have Fast Markets available. Use them for in-play events and be quick as they are active for only a couple of minutes.
How do I download and install a betting app?
Every bookmaker that has an Android or iOS app for betting provides an installation guide.
Do I need a separate account to access the app?
You don’t need a second account if you have a registration with the bookie.
Why can’t I find the bookie app at the Google Play Store?
Google doesn’t allow gambling apps to be advertised on its store.
Why can’t I install the .APK file on my Android phone?
You need to allow unknown devices to install apps on your device by changing the Security Settings first.
Are betting apps free to download and install from the App Store?
Most iOS apps for betting from the App Store are free.
Do I need the latest version of my OS to get the app?
Your phone should be up to date. However, even older versions of Android and iOS are compatible with most apps.
Why can’t I install the betting app on my device?
Perhaps you don’t have enough internal memory space. Check the size of the app, free up space, and try again.
Is there a way to check if my mobile phone is compatible with the app?
Just try to install it. If your phone is compatible, it will work. If not, a message will inform you of what the problem is.
How do I use the app for betting?
Make sure you log in first, and then you can use the app as it mirrors the desktop version.
Will all sports markets be available on the app?
The markets will be the same as those in the desktop version.
Is there an exclusive feature available to mobile punters only?
Those with betting apps can receive Notifications for changed odds, new offers, and more.
How can I be sure it is safe to use the betting app?
Each betting app is owned by a regulated and licensed company making it safe.
Is it okay to provide sensitive personal information?
Yes, as the betting sites employ a number of security measures.
What happens if my mobile Wi-Fi stops?
If your bet is confirmed, then it will go through. If not, you will have to start all over.
Is it possible to make mobile payments?
Yes, you can deposit and withdraw via your phone.
Is it possible to make deposits and charge them on my phone bill?
Not many bookies allow this. It is best if you choose a method.
Do mobile transactions take longer to process?
Not really, as the same time applies for the transactions.
How many bookmakers allow bank wire transfers?
Almost all (if not all) betting sites support payments with bank transfers.
Does the bookie charge a commission for transactions?
It is rare that you find a bookie that takes a transaction fee.
How much time does it take for a withdrawal to complete?
It may take anywhere between 2 and 5 working days.
Does it matter what currency I use?
Betting sites support only certain currencies. Check to see which ones when making a deposit.
Which bank cards can I use for withdrawals and deposits?
The most popular ones are VISA and MasterCard.
What limits should I mind when making payments?
Each operator has its own maximum and minimum limit you need to be aware of.
What card details does the bookmaker require me to provide?
You will need to send a scanned copy of your credit/debit cards back and front. The last four digits of the number should be visible.
Which e-wallets are the safest?
You can trust and use Skrill and Neteller as they are internationally recognised.
Is it hard to open an e-wallet account?
Not really, as it will take you no more than a couple of minutes.
What other payment methods can I use to fund my betting account?
You can use PayPal, Trustly, and others.
Which method is the best for my country?
It depends on where you live and your own preferences.
Security & Licensing
How do I know if a betting site has a license?
Check the footer of the site for up-to-date information on its licensing procedures.
Which commissions are responsible for the licenses of the bookies?
It is usually a government organisation that issues licenses. For Europe, these are the Maltese MGA, the British UKGC and the government of Curacao.
Why do some sites allow players from countries they have no license for?
It depends on the player whether to sign up or not. They can use a mirror link to access such sites.
What does KYC stand for, and why do bookies use this procedure?
KYC (Know Your Customer) is a way for bookmakers to be sure of your identity.
How do bookmakers keep my information safe?
They use SSL certificates and firewalls to secure their websites and keep information safe.
Can I check if the site I want to sign up for is really safe?
Each site that starts with https:// is secure and safe to use.
What do I need to do to overrule the decision of the bookmaker?
Contact the bookie’s support team or get in touch with third-party organisations like IBAS, for example.
Are there non-governmental institutions that can help me resolve my issues?
As we already mentioned, IBAS is among the best organisations for betting disputes.
Where can I find examples of disputes concerning real players?
Many sites, including Silentbet.com, allow real customers of bookmakers to review their experience there. Many of them share cases of disputes.
What are the first signs of someone addicted to gambling?
People with problems cannot stop gambling. They overlook their family, work, and even their health. Should you notice such changes in yourself or someone you are close to, seek help immediately.
Is it possible to avoid gambling addiction?
Yes, you can. Try to control the time you spend gambling as well as limiting your deposits.
Who can I ask for help?
If you feel uncomfortable speaking to a close family member or a friend, you can seek professional help. Find info on this issue on GamStop, GamCare other similar organisations.
Do I have the option to limit my deposits on the online betting sites?
Most bookmakers allow self-exclusion and limits on your deposits.
Is it possible to overcome problems connected to gambling addiction?
Of course! Be persistent, and with the love and care of your close ones, you can deal with this problem once and for all!
About Silentbet.com Kenya
Who is behind Silentbet Kenya?
The Silentbet.com team consists of sports fans with lots of experience under our belts. Learn more about us while reading our bio pages.
What was the original idea of the site?
The site was created to help recreational and professional punters. We include tips, guides, and advice for betting and help players compare the bookmakers using a set of criteria to find the top sites with the best promotions out there.
What kind of information is available on your site?
The info on Silentbet.com is all up-to-date and useful. After careful analyses, we have provided you with concise information in a readable form.
Why should I trust you?
Our only aim is to share our expertise with the readers. Hence, our tips and reviews are free and easily accessible.
How can I get in touch with you if I have any further questions?
You can always write to firstname.lastname@example.org whenever you have more questions, or you want to share any suggestions.
What reviews can I find here?
We have reviews of bookmakers, online casinos, bonuses, and mobile apps.
How can I discover the best of the top bookmakers out there?
Take a look at our bookmaker tables that list the top betting sites. You can also discover the top bookies by country.
Is there a help section for newbies in the world of online betting?
Take a look at our News section for interesting articles on betting.
Is Silentbet.com free to use?
Yes, of course! The site is absolutely free.
Does the site work on mobile phones?
Silentbet.com has an optimised mobile version that works on any smartphone.
Is Silentbet available in other languages?
Yes, it is. Our site is translated into many languages, including German, Russian, French, Spanish, to name but a few.
Should you still have questions that need answers, we will help you in any way possible. Contact us at email@example.com, and we will personally try to assist you as soon as possible.