- Shangri La casino review
- Design & Navigation
- Open an account in Shangri LA
- Shangri La casino section
- Shangri La welcome promo for Casino
- Shangri La no deposit casino offer
- Live casino section
- Shangri La sports sign-up offer
- Mobile casino
- Payment methods
- Regulation & Security
- Affiliate program
- Questions & Answers
- About Shangri LA casino
- Customer care
- Contact details
- Final casino rating
Shangri La Online Casino Review
The Shangri La online casino has been up and running since 2017. The brand is casino veterans and owns several brick and mortar casinos throughout eastern Europe. While the name may suggest an Asian base, a considerable amount of their players are European.
Given our experience within the online sector, one thing that we have become familiar with is the fact that brick and mortar casinos don’t always convey online. Even though we are pleased to see that the Shangri La casino has a strong heritage, we will be reviewing it like any other online casino.
- Many casino games
- Plenty of live casino rooms
- Good live chat support
Design, Layout, Navigation and Structure
The casino has a relatively familiar feel to it, and we liked the fact that it had some sort of index page to greet the player. It’s a site that offers both casino and sports, which we talk more about later in this review, so the index page allows you to choose where you need to be. In terms of design, it’s basic, but it’s functional. There’s not too much going on, which is a good thing, and once you jump into the casino proper, the site starts to come alive.
We liked that there are plenty of breakdowns within the menu section. It’s always a plus point being able to sort games by the game provider, especially given how mainstream these are to many players. As you become more familiar with a particular product, it allows you to see other products from those developers.
The casino loads and runs exceptionally fast. It’s pretty much instantly when you click on a special menu or game until you are where you need to be. It takes a little time for the games to load, but this is more to do with the game provider servers, rather than the Shangri La casino.
Finally, a nice feature is the favourites tab, and this allows you to add your favourite games here. It remembers which games you’ve chosen each time you log in. It’s a simple feature in terms of usability, but it’s the small things that can allow these smaller brands to challenge the more established online casinos.
How to Register at Shangri La Casino
Registering a new account with the Shangri La casino is a simple process. You can do this via the online casino or the mobile casino. The process remains the same for both, and to be honest, they both take around the same amount of time.
Here’s how to open an account with Shangri La:
- Click the “Register” button in the top right corner of the screen.
- You will then need to enter a bit of information about yourself. That includes name, DOB, country of residence, title, email, home address, mobile number, currency, username, password and your security answer.
- You will need to confirm your details and confirm your account.
- Finally, you can make your first deposit, or you can skip this step and do it later.
One of the good things about the whole process is that it’s very straight forward. Be aware that you may need to verify your account at some point, so make sure the details that you enter are correct. If they don’t match perfectly, then there could be issues when it comes to banking, which no one needs!
Shangri La Online Casinos
The Shangri La online casino is what we’re here to talk about. It’s been one that’s continued to grow over the last few years, mainly by adding in more game providers to power it.
There are a couple of features that we wanted to note before moving onto the games on offer. The first one if the favourites button that linked to all games. It’s a simple process in that all you need to do is click the red star and then that game gets moved into your favourites tab.
The best thing about is that it’s saved for each time you log in. Given the vast range of games on offer, it makes finding your favourites that bit more manageable.
We also wanted to mention the new search function that’s been added. Again, it’s straightforward in that you just type in the game or genre that you want to play, and it will pull up the results for that query.
Like a lot of the modern-day online casinos, Shangri La utilises a wide range of game developers. There are fourteen in total, with some of the higher-profile names.
- 1x2 Gaming
- ELK Studios
- NoLimit City
- Pragmatic Play
- Red Tiger Gaming
Given that they’ve got so many game developers to choose from, it means that they have a wide range of games as well. There are several hundred that infiltrate the casino, but what we liked is that they’ve not just taken all games from all developers.
For example, we know that Microgaming has around 1,000 casino games in their back catalogue these days, but we can see that they’ve not taken all these games. It means that some effort has gone into making sure that they handpick the best games for their players.
It’s also worth noting that the majority of games can access as free play. It allows players to test games before playing for real money, which is something we are keen to encourage.
New Customer Casino Package – €1,000 Welcome Bonus
The new customer offer is one that broken down into your first three deposits that you make.
- Your initial deposit is going to get you a 100% match up to €200. This bonus comes with a 40x wagering requirement which you need to fulfil within three days of the offer hitting your account.
- The second deposit is then a 75% bonus worth up to €300. It then comes with a 30x wagering requirement on your bonus funds and again, needs to be cleared within three days.
- For the final part of the bonus, you get a 50% match worth up €500. Wagering is just 20x your bonus, but again, you only have three days to clear the full amount.
It’s also worth noting that only bets of €6 or less will count towards clearing the bonus. It means that if you wagered €7, none of this amount would be eligible to clear your bonus.
While the amount that is on the line is impressive, the timeframe of 3 days to clear is very short. Make sure you take this into account and then work out how much you could plausibly clear within that timeframe — deposits of €20 or more trigger the offer.
Shangri La No Deposit Casino Bonus
The no deposit bonus is one that allocated to players via SMS or email. That is why it’s essential to register both when you sign up for your account.
When you get the text or email, you need to click the link to trigger your free spins on the Starburst slot. Any winnings from your free spins will then need to wager through 35 times before you can withdraw. You have just 24 hours to complete this in full, or you will lose the whole lot.
The maximum that you can win from this offer is €1,000.
Jackpot games are always some of the best on any online casino, and Shangri La is no different. They have a good range of game developers on their side, which means their jackpot games are very impressive.
The big hitters include the likes of Arabian Nights and Mega Fortune from NetEnt, along with Major Millions and Mega Moolah for Microgaming. All of these games regularly get well into the mid to high 7 figure range, with life-changing sums of money on offer as a result.
The casino also includes smaller jackpot games, that aren’t always progressives, either. These come with lower jackpots, but with a higher chance of winnings, so might be more appealing to some players.
Shangri La Live Casino
Live casino is now an essential part of any online set up these days. The range of games a Shangri La is excellent, and with it, you can access a wide range of games as a result.
The majority of the games come from Evolution Gaming and Pragmatic Play. These are two of the biggest live casino game providers in the industry right now, and they’ve been used almost exclusively for their live casino games.
The game types are vast with the likes of blackjack, roulette, baccarat, poker and the money wheel. It’s also worth noting that each of these games comes in a variety of languages, with English being the most popular and Russian another alternative.
Shangri La Sports Section
There’d be a little argument when we say that the casino side of the site is the main attraction to Shangri La. But as part of their expansion, they are also able to offer a sportsbook which compliments it nicely.
It’s not the biggest sportsbook you are going to find, and for those that are familiar with this sector of the gambling industry, you will note that it’s down on both sports and markets, compared with the best. But it does a job, and even though it’s limited, it’s still a decent enough addition to the fold.
In terms of the volume of sports that you can bet on, Shangri La has a more than decent range. There are around two dozen individual sports at any given time, but they do add more in, with more disciplines in major sporting events. The Olympics is a prime example of this, where usually athletics would not be a sport they offer markets on, but when the Olympics is running, they will.
Aside from that, the usual suspects are all present, such as football, tennis, darts, golf, rugby and horse racing. You’ve then got some niche sports, such as handball, table tennis and Aussie Rules. You then finish off with the likes of Esports and various specials, to round out this section.
The pricing on site is relatively average. They lack the consistency of most of the more prominent brands, and it’s not somewhere that you are guaranteed to get the best price.
They have quite high margins as well, and some of the bets we tested were astronomically high.
Market coverage is OK, but again, it’s not as good as the competition. To give you an example, the topflight football matches get around 200 markets, which is good, but as you start to drop down the leagues, they start to drop off.
The sportsbook is pretty basic, and it’s limited in terms of features. They have live betting, which includes an excellent match centre. That consists of a range of stats and data, as well a substantial collection of live betting markets.
They do include a news section as well, that has an active sports following. They often preview the higher-profile upcoming sporting events, but we have to admit that it’s not updated nearly enough for it to be a daily fix of sports betting news.
Sports Welcome Bonus – 100% up to €100
The sports welcome bonus is the best promotion on-site, and by some distance. You can get a 100% match up to €100, with deposits triggering this from just €20.
Once the bonus applied to your account, you need to wager through the amount ten times within seven days. Qualifying bets are at odds of 1.90 or higher, and accumulator bets of 2 or more selections must place at 1.50 or higher.
The max winnings that you can take from the bonus are €5000 and only pre-match bets can use with bonus money. The promotion, clearing rate and the minimum odds make it the best offer at Shangri La.
There’s no dedicated, downloadable app, which is a shame, but you can access the casino via your mobile. All you need to do is enter via your browser on your phone, and you will get immediate access.
You get to play a good range of games but be aware that it’s not the full catalogue that you see online. The vast majority are there, though, and the quality is excellent.
Along with the standard casino games, you also get to play live casino as well. Plus, the sportsbook will be a feature on the mobile version, allowing for a vast range of gambling options and making up for the lack of a dedicated app.
Payments and banking at the casino are one of their strongest features. Not only do you get a good range of options to choose from, but there are also no fees, and everything is processed promptly.
|Paymenth Method||Deposit Minimum||Deposit Maximum||Time for Deposit||Minimum Withdrawal||Withdrawal Maximum||Time for Withdrawal||Fee|
|Visa||€20||€2,000||Instant||€30||€2,000||1-3 Business days||Free|
|Bank Wire Transfer||€10||€2,000||3-5 Business days||€20||€2,000||3-5 Business days||Free|
|MasterCard||€20||€2,000||1-3Business days||€30||€2,000||1-3 Business days||Free|
|Yandex Money||€20||€2,000||24 Hours||€30||€2,000||Variable||Free|
|Jeton Wallet||€20||€2,000||24 Hours||€30||€2,000||Instant||Free|
Security and Regulation
The Shangri La casino comes fully secured with an SSL certificate to make sure that any critical information you need to enter on-site (login and banking information) remains safe and not stored within the casino’s system.
They also use off-site servers that keep any sensitive information, such as documents needed to verify your account. It means that in the case of the site getting hacked, your data would be on a completely different server, not linked to Shangri La in any way.
Shangri La’s license comes from the Malta Gaming Authority. They are one of the biggest and most respected gaming authorities in the world and only accept companies who meet the highest possible standard, both in terms of player safety, but also game integrity.
Shangri La Affiliate Program
The affiliate side of the site allows players to earn a commission when they get others to sign up. They use a tiered commission process, which based on the amount of revenue you create each month.
- 25% = €0 to €5000
- 30% = €5001 to €10000
- 35% = €10001 to €25000
- 40% = €25001+
Players earn money for you based on the lifetime they are on the site. They also include a 30-day cookie, meaning that if the player doesn’t sign up straight away, then they will still be linked to your affiliate account if they do within 30 days. You can learn more from Shangri LA affiliate program page, where you can read more details.
How do I activate and verify my Shangri La account?
You need to send account documents to customer support once you prompted to do so. This timeframe can differ from account to account.
Is it possible to recover a forgotten password in Shangri LA?
Yes, you can click the “forgot password” link at the top of the casino.
Can I deposit using Cryptocurrency?
There is not cruelty an option to use Cryptocurrency on Shangri La.
How do I claim my free spins?
Keep an eye out for an email or an SMS that will include a link for your free spins. Make sure you have access to one or both when you register your account.
What is the minim deposit I can make in Shangri LA?
The lowest deposit is €10, and this is via Bank Transfer. All other deposit methods start from €20.
Do I use the same account for the sportsbook as the casino?
Yes, your accounts linked for the casino, sports and live casino. You also only use one wallet for each section.
What does “Shangri La” mean?
It means a remote and beautiful place where life approaches perfection. Utopia.
Where does Shangri La have their brick and mortar casinos?
Locations include Tbilisi in Georgia, Yerevan in Armenia, Minsk in Belarus and Riga in Latvia.
Shangri La has had casinos since 1992 and in 2017 leapt to create an online casino portfolio as well.
A switch to gaming has been helped by the likes of Money Matrix Limited and Inter Storm, who take care of the running and payments within the casino. The expansion of the sports section has largely been down to the success of the casino, which often comes as a natural crossover.
There are four land-based casinos in the group, and they located in the following places:
- Riga, Latvia
- Minsk, Belarus
- Tbilisi, Georgia
- Yerevan, Armenia
Each of the casinos offers the highest possible standards, with most of them only allowing those 21 or over. They also come with a strict smart-casual dress code, and they strictly prohibit any sportswear or people who are heavily under the influence of either alcohol or drugs.
There are two customer support options at Shangri La casino. These include live chat and email support.
The live chat function is open from noon GMT through to midnight, seven days a week. Emails can be sent any time, but take longer to get a response. Support is generally pretty good, and the live chat is exceptionally prompt. If your case is anything other than something pretty basic (taken from the help centre), then they will escalate this to email support who then take over.
- Email: firstname.lastname@example.org
- Live chat: available on site
Shangri La is an emerging casino, and they’ve some way to go before they reach the dizzy heights of some of the more established operators. That being said, they have been able to create a solid platform, although they do need to tighten the strings a little first. The range of games is good, but the lack of mobile app and the accessibility of some of the mobile games needs to be improved.
Five years ago, this would be up there with some of the best, but in the modern era of online casino, it feels a little dated. However, things like banking, the addition of sports and the welcome offers are all good enough reasons to give the Shangri La online casino a whirl.
Final score: 8.6/10