Customer Support Betano in Ontario – List of Contacts

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Betano customer support in Ontario is available via email, live chat and through its Zendesk help center. With a reputation as one of the most reliable customer support teams in Canada, the Silentbet team was tasked with testing each of the available Betano Ontario contact options. In this article, we will cover everything you need to know about support Betano services and our personal impressions about the customer support services at Betano in Ontario.

Contact Betano Here

How to Contact Betano Customer Support – Step-by-Step Instructions

The support team at Betano is available 24/7 via email and from 5 am to 7 pm live chat. In the event you need to contact the Betano chat online support team, you can follow our simple step-by-step instructions below.

betano help center
  1. Navigate to the Betano website.
  2. Click on the “Headset” icon website to open the Zendesk help center.
  3. Scroll to the bottom of the page and preview the Betano customer support contact methods.
  4. Select “Let’s Chat” to speak with an agent directly, or select “Email” to communicate with support via email.

Betano Live Chat

betano live chat

The Betano live chat is easily accessible by navigating to the help center via the headset icon. By clicking the green “Let’s Chat” button at the bottom of the page, users can enter their email addresses and select a topic they need assistance with before clicking the “Start Chat” button to talk to a Betano support representative.

What We Liked

One of the aspects we liked most about Betano live chat was that, unlike some sites, there is no registration requirements to access support via live chat. The fact that you can ask questions without having to provide a username is a convenient option. Another positive was the different categories you can select and that live chat is hosted by professional and friendly support representatives. Likewise, we also appreciated:

  • Quick response times
  • Being able to rate our experience

What We Didn’t Like

Fortunately, there really wasn’t anything we didn’t like about the Betano live chat support services we received. The support representative responded quickly and always took the time to say hello and introduce themselves. The only thing we didn’t like though is that support is only available in English. Therefore, if English isn’t your native language, you may find this frustrating.

  • ❌ No multi-language support
  • ❌ Not being able to attach files
  • ❌ No indication of how many people are in the queue

Contact Betano via Email

betano email

Similar to live chat, Betano provides the convenience of being able to email Betano via email. While response times tend to take longer than live chat, the support representatives typically responded within 30 minutes or less. Likewise, they were able to resolve our issues and do so in a professional manner.

What We Liked

One of the aspects we liked most about contacting Betano via email was that it provided agents with the opportunity to respond accordingly and review any correspondence we have sent in the past. More importantly, we were able to reference email responses at a later date should we experience a similar issue.

  • Able to upload files
  • Response times in 30 minutes or less

What We Didn’t Like

While we appreciated the convenience of being able to contact Betano support by email, we were not keen on having to wait for responses. Fortunately, support replied to most email enquiries within 30 minutes, so the waiting time was kept to a minimum.

  • ❌ No multi-language support
  • ❌ No indication of when a response will be received

Betano ZenDesk – What Will You Find in the Help Center?

betano zendesk

The Betano ZenDesk was designed to provide players with the option of not having to contact support. As a help center, the ZenDesk covers a broad range of categories such as my account, transactions, account verification, promotional offers, betting, and casino.

Within each category, players will find a variety of questions and answers relevant to the category in question. More importantly, each question provides a detailed answer and asks whether users found the response helpful. In addition, should players be unable to find answers to their questions, they can use the search function to search the ZenDesk database.

The Bottom Line

The quality of the Betano customer service team via email and live chat is some of the best we have experienced. Seldom have we come across a support team that is as friendly and up-to-date with the services a casino offers. The live agents go above and beyond to present themselves professionally, and while this is expected, the rapidness of their responses and the accuracy of the information they provide is exemplary, and that is not something we say lightly. Therefore, we are giving Betano support a 5 out of 5 rating.


How can I contact Betano support?

You can contact Betano’s customer support in Ontario via live chat or by sending an email to:

What are the customer support hours of operation for Betano in Ontario?

The hours of operation for the Betano customer support center in Ontario are 24 hours a day, 265 days a year.

Is Betano customer support available in multiple languages for Canadian players?

No, unfortunately, support is only offered in English for Canadian players.

What types of issues can I contact Betano customer support for?

The Betano support team can be contacted for any issues relating to your account, such as account management, deposits and withdrawals, account activation and other casino and sports betting issues.

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    Julian Miller
    Julian is an iGaming Content Specialist. He specialises in reviewing and testing online casinos in Canada.