Hollywoodbets Account Locked? How To Unlock It!

Author Ernest Masuka

Approved by Rumen Morfov

Updated:

7 Oct 2024

7 Comments

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Logging into your betting account is usually seamless. Forgetting your login details, an invalid account or inappropriate betting activity are reasons that can leave you locked out of your Hollywood betting account. Luckily, you can regain access via the mobile site or desktop site. At Silentbet we’ve tested several ways to recover your lost account, and we’re happy to share.

Ernest Masuka, Betting Expert & Copywriter at Silentbet

As a regular player at Hollywood Bets South Africa, I have had instances of blocked account several times. It is inconvenient not to have quick access to your profile. This guide will help you unlock Hollywood closed account. I have written a summary of possible problems, solutions, steps and tips based on my own experience.

How to Recover Lost Hollywood Account – 2 Easy Ways

Failing to access your gambling account can’t be any fun. Thankfully, it can be rectified by retrieving a new password via the desktop site or mobile version and app. You can go through the Hollywoodbets unlock account process or simply contact customer support for an SMS reset. We’ll walk you through both solutions.

Quick & Easy Solution 1 (Tested by Ernest Masuka)

Read more on the reset password method in our dedicated article:

Quick & Easy Solution 2 (Tested by Ernest Masuka)

1. Go to the Hollywoodbets site South Africa.
2. Click on the Contact Us tab.
3. A list of customer support options is displayed.
4. Pick one and request to reset your password on the login screen.
5. Wait for your new password and start betting.

Find a full list of Hollywood contacts here:

How to Reactivate My Locked Hollywoodbets Account on My Own?

For the most part, to reactivate your Hollywoodbets account or reset your password is straightforward using email or SMS reset. And you can do it without assistance. However, in some cases, you may have to contact the bookie to help you get a new password.

If it’s merely a case of a lost Hollywoodbets password and you need to reset password, or for the team to send password, you can sort that out via the Hollywood login mobile or desktop screen. Inappropriate sports betting activity or suspected bonus abuse is a different dynamic that requires intervention from the call centre staff before they can conduct an SMS reset.

When Do I Contact Customer Support for Help?

If you encounter problems, you’re more than welcome to reach the support team for assistance. However, some trivial issues like a lost Hollywoodbets account password have easy fixes, like the reset password process. If your account has been blocked or you currently don’t have an internet connection, you’ll need the contacts page and jump on a quick call. Here are some of the contact options you can use:

Live Chat Assistance for Blocked Account

A 24/7 live chat manned by professional staff is one of operator’s key selling points. Having said that, you can’t unblock your Hollywoodbets account via live chat. Why? To access the live chat widget, players would need to log into their Hollywood account first.

In other words, the live chat function is only available for a registered account, which can’t happen if you don’t have your account details or have forgotten password. That alone is a stringent security measure which makes it cumbersome to regain control of a blocked account for non-Hollywoodbets users. It also makes it a tad difficult for bad actors to steal accounts.

Real Life Chat Transcript

Here’s a transcript of my conversation with the live chat support agent, Siphamandla Gazu.

• Siphamandla Gazu: Hello Ernest. Thank you for contacting Hollywoodbets. How can I assist you today?
• Ernest Masuka: Hi Sipha, I would like to know what account verification documents I need?
• Ernest Masuka: Also, a general idea of the deposit and withdrawal limits.
• Siphamandla Gazu: Please advise are you in South Africa Ernest?
• Ernest Masuka: Yes, Sipha.
• Siphamandla Gazu: Okay, to complete the FICA process, you need a copy of your ID, Proof of Residence, and Proof of Banking (in RSA)
• Siphamandla Gazu: You can deposit as little as R10, or as much as R199,999.
• Siphamandla Gazu: Is there anything else I can help you with today, Ernest?
• Ernest Masuka: No, thank you Sipha, I will contact you again if I need anything else.

Email Help for Hollywoodbets Account Closed

Your best bet to revive a blocked or closed Hollywoodbets account is to send an email to hwhelpline@hollywoodbets.net. You’ll need to make sure you have your account details and ID documents nearby. They’re required by the support team to verify your identity. Send them via your mobile device as it is more convenient.

Template Draft

Getting assistance via email is arguably the easiest process. Here’s a draft template you can use to get started:

Main Reasons for Hollywood Locked Account + Solutions

There are several reasons why you can be blocked out of your Hollywoodbets account. We‘ll highlight them below.

You Have Lost Your Login Information

Hollywoodbets lost account problems and other Hollywoodbets login problems come in different forms. Whether you forgot password, or you have a new cellphone number, the next fix should get you playing again.

👉 Solution: If you forgot password or have a new cell number, it’s not a train smash. For a lost password, you need a Hollywoodbets password reset via SMS or email. You enter the cell number you used to sign up (your client account number), and you’re issued with a temporary password to log in and update your password.

Someone is Using Your ID in Hollywoodbets

If your Hollywoodbets password and login details fall into the wrong hands, you’re at financial risk.

👉 Solution: To address these login problems, sign into your betting profile using your old password, go to “My Account”, select “Account Details” add a new username and password or mobile number and click “Save Changes”.

You Have Duplicate Account

Only one Hollywoodbets account is allowed per user, and Hollywood bets will delete the second one or both. The message: “client account invalid” will be seen on your device.

👉 Solution: To avoid these login problems, delete the duplicate account by going to the Account Closure tab. Enter the reason why you want to delete it and click “Submit”.

FICA Verification Failed

Only FICA-verified users can access Hollywoodbets via the login screen.

👉 Solution: To circumvent this locked account problem, submit the correct details for FICA. That means a clear ID number and a proof of address not over 3 months.

Too Many Incorrect Login Attempts

Repeated submission of incorrect log in details looks like an unauthorised party is attempting to access the Hollywoodbets account, so you’ll be blocked.

👉 Solution: This Hollywoodbets account unavailable problem is nothing a password reset can’t fix. Email the support team to get a temporary password.

Hollywoodbets Bonus Abuse

Any form of bonus abuse, be it collusive play or identity theft, using your Hollywoodbets betting account has consequences.

👉 Solution: Refrain from any form of bonus abuse. If your account has been blocked, you’ll have to contact the support team for a temporary password or the way forward.

Under Age Gambling

Hollywoodbets is against underage gambling and conducts verification checks to deter minors from accessing the account with an illegal Hollywood password.

👉 Solution: You must be aged 18 years and up to access the account and have the identification documents to back that up.

Using VPN to Change IP

Attempting to access Hollywoodbets using a VPN can get you blocked—even if you’re using the correct cellphone number and password. The bookie will immediately deny you access.

👉 Solution: To prevent this scenario, only access the account PLZ with your Hollywoodbets password if you reside within South Africa.

Breach of Hollywoodbets Terms

Any breach of the operator’s terms and conditions will result in your Hollywood account number being blocked.

👉 Solution: Go through the Hollywoodbet’s terms and conditions with a fine-toothed comb before you register.

Too Many Withdrawals

A maximum withdrawal amount of R3,000 is allowed per day while the monthly limit is pegged at R30,000.

👉 Solution: Observe the withdrawal limits closely when using your Hollywoodbets account number to avoid being blocked by the operator.

Self-Exclusion is In Place

If you sign up for self-exclusion using the Hollywoodbets account number, you can’t access your account for 6 months to 5 years or permanently.

👉 Solution: Contact the support team if you’d like to revise your Self–exclusion timeframes.

FAQs