The iGaming Tech Innovations You Must Know in 2024
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Tech has an impact many different things we are interested in, including online gambling. The online casino industry has come a long way since its humble beginnings, which is why fans have the chance to use a lot more options than before.
Speaking of tech and online gambling, there have been a couple of very important tech and AI innovations in the last couple of years. They influence the global gambling market stats with their implementation and development. With that said, let’s learn more about some things gamblers must know in 2024.
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AI and Machine Learning
If you’ve used the internet for the last two years, you have probably seen the words “Artificial Intelligence” (AI) and “Machine Learning” (LM) many times. People use these tech innovations for a wide range of things, including their day-to-day work. That’s why it is no surprise that online casinos and gambling websites also use them for various things.
Casinos rely on AI for many important segments and sectors, but we expect this number to increase even more. For now, most operators use the tech to provide better security services, and some have even added it to their customer support section. With that said, we also expect to see AI in some of the risk-balancing tools (learn more) that casinos have, as well as in the payment area.
It is also possible to see brand-new games that are entirely developed by AI.
Chatbots Will Rule the Customer Support Domain
Even though this is related to AI, we have decided to use a separate category because it is important. To be fair, the customer support department is one of the things that many people forget to focus on, and this can lead to problems.
When talking about chatbots, casino players will have access to them once they decide to use the live chat. Some operators also offer chatbot responses via email or even phone, but most casinos only have it for their live chat.
Once you talk to the chatbot, you will probably see a list of options. Choose the one related to your question, and you will see some automated answers. If that does not help, you should select the box that says you did not find the answer you wanted. After that, the chatbot should redirect you to the customer support department.
Deeper Integration of Blockchain Technology and Cryptocurrencies
There are many tips and tricks you can use when deciding if a casino is rigged, one of which is to check its payment categories. If you do that, there is a good chance you will find at least a couple of different cryptocurrencies. In fact, there are separate online casinos where digital currencies are the only available payment gateway.
Despite their popularity, some casinos need to do a lot of work and integrate blockchain tech and digital currencies even more. In other words, we can expect to see more secure control over users’ private data and payment information. Furthermore, blockchain tech can help casinos provide an even safer iGaming platform.
Many brands realized the potential of this tech and started using it now. Others, however, have yet to do that, so don’t be surprised if the site you are using suddenly promotes the fact that its platform is more secure.
In terms of cryptocurrencies as payment options, online casinos will give you access to many alternatives. Bitcoin and Ethereum are the two payment gateways you will find on most sites, even those that do not focus on crypto. The other popular deposit and withdrawal options, however, are only accessible to clients using a crypto-only online casino.
More Innovative Mobile Applications
Mobile gambling has always been very important for casinos and betting platforms. There were only a handful of apps several years ago because developing such things was too expensive, even for some of the big brands. However, things are no longer the same because you can find all sorts of online casino apps to download and play on.
Speaking of mobile apps, their quality today is much more impressive than before. Besides the fact that you can access them on many different Android or iOS devices, they offer a desktop-like experience. This means that gamblers wagering on the go can use the same features, bonuses, options, and more.
Alongside the advanced applications, many casino companies continue to update their mobile site versions. Nowadays, the latter are the same as apps. Just remember that some brands add unique features to the app so that it can be different and more desirable than the regular site.
Automated KYC Processes
Even though most online casinos are different, there are also loads of similarities between them. One such thing is the verification process that people need to go through. It is a must for every single operator with an active license because sites must know their players.
Several years ago, the verification process required you to send documents so that a person who works in the casino could check them. The so-called KYC procedure is still active today, but since someone has to review every document, it is long. That is why many operators have started offering automated KYC verification.
If you follow the step-by-step instructions and take high-quality pictures of your documents and selfies, you can verify your account much faster. There are many advantages to this, such as the fact that you can withdraw your winnings much faster.
If the documents are faulty, the KYC process will not be successful, and the casino will contact you. Depending on the operator, you will probably have to start the process all over again.
Conclusion
Online casinos are getting better every year, so it’s no surprise that 2024 is an interesting year. Considering the growth in the tech sector in the last couple of years, we can only imagine the options we’ll have access to in the future. Although some features may not be that exciting, overall, casinos are getting better.
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