Betsafe Support, Contacts & Live Chat
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Content Navigation
| 💬 Live Chat | ✅ |
| support-en@betsafe.com | |
| 📞 Telephone | +44 808 238 0028 |
| 📍 Address | Ta’ Xbiex, XBX 1027, Malta |
Betsafe is a highly intuitive online casino and sportsbook that offers a variety of support services. With a highly skilled team of customer service representatives, this article explores why customers contact support. We also include the different options they can avail.
Key Takeaways:
- Betsafe support is available via live chat, email, telephone, and social media platforms like X and Facebook.
- Representatives typically require 30 seconds to respond via live chat and 30-60 minutes to respond via email.
- Users can search support database for answers on a wide range of topics, such as deposits, withdrawals, and account verification.
- The customer care team is available in a variety of languages such as English, and Spanish.
Samuel Karugu, Betting Expert & Writer for SilentBet
The customer care team at Betsafe is top-notch. They are highly regarded as some of the best in the industry. I should know, I co-authored a detailed Betsafe Casino review for Silenbet. You can read more about the casino here.
How to Contact Betsafe Support?
If you want to contact support, doing so is easy:
- Use your web browser to navigate to Betsafe.com.
- Once there, click the question mark symbol at the top of the site.
- After that, select the live chat icon to speak with a representative in person or select the email option to communicate.
- Lastly, wait for a support representative to respond.
Betsafe Live Chat
One of the fastest ways to contact Betsafe support is via the live chat feature. The live chat is available in all multiple languages. In addition, agents are fast, efficient, and generally respond within 30 seconds.
What We Liked
What we liked about the Betsafe live chat option was the effectiveness and speed with which agents responded. Likewise, we appreciated the articulate nature of their responses and their ability to assist on a wide range of topics.
What We Didn’t Like
The only thing that we didn’t like, if you could call it that, was the length of time it took to reach an agent during peak periods of traffic. However, it was a minimal inconvenience that was expected.
The Bottom Line
Typically, live chat is the more efficient way to connect with a customer service rep. In the case of Betsafe, it is an effective way for the support team to assist players and for players, it is the better of the three options they can avail.
Betsafe Email Address
Customers wishing to contact Betsafe via email have multiple email addresses they can choose from. While less efficient than live chat, they are geared toward specific support requirements. They include the following:
- Customer Service: support-en@betsafe.com
- Accounts: doc@betsafe.com
- Feedback: csmanagement@betsafe.com
- Deposits: payments-en@betsafe.com
What We Liked
What we liked about Betsafe’s email support services was the efficiency with which they replied. Typically, responses are received within 30 minutes, compared to other casinos, this is far faster than one would expect.
What We Didn’t Like
What we didn’t like was that it is less efficient than live chat. That is to be expected, so no surprise there. That said, the support received exceeded our expectations.
The Bottom Line
While email may not be the fastest way to contact, it is a necessary option that is safe and secure. It also does not require them to any information other than the issue at hand.
Betsafe Contact Number
As an alternative to live chat and email, a contact number is provided by the bookie. This number is manned 24/7 by experienced agents in a variety of languages. To contact Betsafe, simply dial +44 808 238 0028. Bear in mind, that long distance rates may apply.
What We Liked
What we liked about this option was it allowed us to speak with a support representative in person. We also liked the agent’s professionalism and the efficiency in how they handled our inquiry.
What We Didn’t Like
To be blunt, there wasn’t anything we didn’t like. The contact number option is convenient, and those on the receiving end are fast and efficient. So really, there was nothing to complain about.
The Bottom Line
The contact number option is an excellent service that is often overlooked by many players. Ultimately, having a contact number provides the opportunity to develop personal relations with its customers. For that reason, it is a valuable service that should be utilized more often.
Betsafe Podcast
While not an official support option, the Betsafe Podcast is a great way to stay up-to-date on the latest offerings by the bookmaker. In addition to being a perfect format for sports sponsorships, it is a fantastic format for information about the bookies casino, sports, live TV, and poker betting platforms.
Samuel Karugu, Betting Expert & Writer for SilentBet
While Betsafe does not have an English version podcast, I recognize the value of this support-themed format. In my opinion, it’s a great way to communicate with its customers.
What We Liked
What we liked most about the Podcast is that it covers poker, sports betting, live TV, sports sponsorships, and casino betting. Essentially, it’s an all-in-one support option.
What We Didn’t Like
Our only issue with Betsafe Podcasts is that they are only available in Estonian. Obviously, that is not suitable for those who do not speak Estonian. Hopefully, Betsafe will start doing podcasts in other languages in the near future.
The Bottom Line
Ultimately, podcasts are a great way to stay up-to-date about the latest casino, sports, live TV, and sponsorship agreements at Betsafe. Sports bettors will particularly find this service useful, as will poker players.
What is the Betsafe Address?
With Betsafe being a Betsson AB owned brand, it is located at the Betsson Experience Centre. Ta’ Xbiex Seafront, Ta’ Xbiex, XBX 1027, Malta. All operational staff and the casino’s day-to-day activities are housed at this address.
Who Can Contact the Customer Support of Betsafe?
Well, the simple answer to this question is that anyone can contact customer support at Betsafe. This applies to new customers who may have questions about what they have to offer to exisiting customers about their account.
Why Contact Betsafe Customer Care Support?
There are lots of reasons why one may want to contact the support team. For the most part, most customers contact support about account-related inquiries, such as odds, deposits, withdrawals, and promotions. However, here are some other questions the support team often addresses:
- What currencies does Betsafe accept?
- Can I play free casino games?
- How do I does it take to process withdrawals?
- Do I need a specific web browser to open the games?
- What happens if I lose my internet connection?
The Bottom Line
The Betsafe support team is a highly qualified group of individuals who strive to provide the best support possible. Time and time again they went above and beyond to answer the questions we asked, and in every instance, they were on point with the answers they provided. Subsequently, it’s easy to see why they rank high among players.
FAQs
Does Betsafe offer support via its social media channels?
Yes, they offer support via social media channels such as Twitter, Facebook, and Telegram.
What should I do if I can’t reach a support representative?
If you can’t reach a support representative, you can visit the Betsafe Help Centre for answers to your questions, or wait until a support rep is available via live chat.
Is the support team at Betsafe available 24/7?
Yes, the support team is available via email and live chat 24/7.
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