How to Contact Betwinner Customer Care Team?

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Betwinner contacts
Content Navigation
📧 Betwinner email
📞 Betwinner contact number+44 203 455 62 22
📍 Mailing AddressAgias Zonis, 22A, 3027, Limassol, Cyprus
🆗 On-Site Message Form
💬 Live Chat

Three writers of Silentbet tried to get in touch with customer support on this site. Betwinner online casino offers 24/7 customer support. You can reach the team via email, live chat, or phone. We have used each of these methods to reach the support team. We will report on our experience for contacting Betwinner support in June 2024 in this guide.

Contact Betwinner

How to Contact Betwinner Customer Care

You can contact the customer care team of this site using these steps.

Betwinner contact us form
  1. Go to the official Betwinner site.
  2. Scroll to the bottom of the homepage. Here, you will see a link to the Contacts page.
  3. Choose a contact option. This could be by email, phone, or live chat.
  4. You can also fill in the on-site message form on the site.

Betwinner Chat Support

Betwinner live chat

Live chat will give you instant responses. You will see the live chat button on the bottom right corner of the page. This option is ideal for short queries. Make sure you rate the live chat agent to help improve the service.


What We Liked

One of the best things about Betwinner is that it doesn’t require you to sign up to use the live chat option. Anyone can use the service. Live chat support is also quite fast. You can get responses in a few seconds. The site also lets you add attachments to your messages.

  • Support in many languages
  • Option to rate the chat

What We Didn’t Like

Live chat support is a great option for customer support. However, many Betwinner customers have noted that the user experience on mobile devices is quite poor. If you are using the mobile version of the sportsbook, you can use phone support.

  • poor UX for live chat on mobile

The Bottom Line: Fast Answers

Live chat support is great for urgent queries. You will always get responses in a few seconds.

Betwinner Email Address

Betwinner email

Email support is also popular among members of Betwinner. This is the best contact option for lengthy queries. You can also add attachments with this option. The site has different emails for different countries, as you can see in this table.

List of All Betwinner Email Addresses by Country
eu flag
ke flag
in flag
ng flag
gh flag
za flag
South Africa
cn flag

You can also fill in the contact form on Betwinner. The responses to these queries will be sent to your email.

List of All Betwinner Emails for Different Purposes
Feedback &

What We Liked

Email is quite easy to use. You only need to type your message and enter the support email. We also liked the fact that email makes it easy to add attachments. Also, here we got more detailed answers with examples.


What We Didn’t Like

We noticed that Betwinner takes hours to reply to emails. That makes it unsuitable for urgent queries.


The Bottom Line: Thorough but Slow

In our experience, email support is great for lengthy messages. You just need to avoid it if you have urgent queries. This is because you have to wait a few hours for the agents to respond.

Betwinner Customer Care Number

Betwinner phone number

If you want to talk to a real person, you can choose phoning Betwinner over chatting with them. It is not exactly face-to-face conversation but it comes close. Phone +44 203 455 62 22 to ask your questions over the phone. There is no Whatsapp available as of now.

Betwinner Number by Country
ng flag
+234 800 123 5343
in flag
000 800 919 1081

What We Liked

It takes a real professional to handle customer calls at Bet Winner. So if you manage to get in touch with the bookie representative over the phone you can be assured of a great customer service quality. Also, most calls are recorded so you can use them as a way to make a complaint if your issue is not resolved.


What We Didn’t Like

We wouldn’t say it is impossible to get through over the telephone. However, half of the time the line is busy and the other half you will have to wait forever for someone to pick up the phone.


The Bottom Line: Not Worth It

Silentbet recommends using another contact method to get in touch with Betwinner support. It is just not worth it otherwise in our opinion.

What is Betwinner Address? (Map View)

Gamblers need to check the owner and address of the sportsbooks they are using. Since the Betwinner is available in many countries, it has offices all around the world. Its main offices are in Agias Zonis, 22A, 3027, Limassol, Cyprus. Betwinner Nigeria is operated by Advanced Hospitality Ltd. Its offices are in Abuja. Betwinner Kenya is operated by Lucky Bet Limited. This company has its address in Nairobi, Kenya.

Betwinner on the Socials

Betwinner has accounts on lots of social media sites. You can reach the support team via Twitter, Facebook, Telegram, and Instagram. Here are the available social media accounts:

If you have trouble using Betwinner contacts, you can reach them through their social media pages.

Who Can Get in Touch with the Customer Care Team?

Anyone can get in touch with the Betwinner customer care team. Furthermore, you don’t have to sign up on the site to talk to the support agents. The chat is open to all visitors of the sie even without a Betwinner login first.

The only condition is that you are 18 or above and so of legal age to ask betting-related questions.

Why Contact Betwinner Support?

Betwinner doesn’t have an FAQ page. That means you have to talk to the support agents whenever you have an issue. Here are some topics you can discuss with the support team.

  • How to make deposits and withdrawals
  • How to use the self-exclusion option
  • Why you can’t access your Betwinner account
  • How to place a bet on this site
  • How to complete the KYC process
  • Why your withdrawal hasn’t been processed

Our Verdict: Best Betwinner Customer Care Method to Try

We liked live chat support because of the speed of the responses. In our experience, the team always sent responses within ~30 seconds / 2 minutes. They understand exactly how the sportsbook works. That means they rarely ever need to run research to help you with your issues. If you don’t mind waiting a few hours to get solutions, you can use email support.


Is there a Betwinner customer care number?

The Betwinner contact number varies from country to country. For example, customers in Europe and Canada can call the team on +44 203 455 62 22.

How can I access the Betway contacts page?

You will find the contacts page using the link at the bottom of the site.

How long does the support team take to respond?

Our live chat messages received responses in less than 30 seconds or 2 minutes, sometimes. Email support was slower. You can expect to get email responses in several hours.

When can I access the Betwinner support team?

This support team is available 24/7.

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    Why am l not allowed to withdraw money from my betwinner account??
Author: Katerina Gadzheva
Certified Betting Expert
Katerina Gadzheva
Katerina has 10+ years of experience in iGaming. She has been a player long before that. Using her skills as a content writer and first-hand knowledge of the online gambling industry, she reviews and compares online casinos for Silentbet.