Betano Delete Account ▷ Steps How to Deactivate Your Account
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Betano Casino
- Via email to kontakt@betano.com
- Self-exclusion alternative
- You can reopen your account
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| Close account | in 7 steps |
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There are multiple reasons why someone may wish to exercise the option to delete their Betano casino account. This may be due to the development of a gambling addiction or it could be their financial status changed. Either way, everyone can choose to close their Betano account at any time.
The deactivation of your Betano casino account can be done via your profile account settings or by contacting support for help. Alternatively, you can send an email to support demanding that your account be closed. This article explains those steps and provides additional information on some of the alternatives to closing your profile permanently.
Steps for Closing an Account at Betano
One of the responsible gaming requirements mandated by the Malta Gaming Authority and iGaming Ontario is the ability to close your Betano account. While this option is only available to those who send support an email, gambling regulations provide a number of other options, to those who feel they need to take a break or those whose gaming activities are out of control. To temporarily or permanently shut down your Betano account, you can:
- Step 1: Log in to your account
- Step 2: Navigate to the “My Account Menu“.
- Step 3 Click on “Profile“, and select “Player Protection“.
- Step 4: Choose the “Self-Exclusion” option.
- Step 5: Choose Sports-Virtuals, Casino, or Both, then make sure you save the changes.
- Step 6: Select a “Period” from the drop-down menu.
- Step 7: Select “1 to 5 years” and provide a reason for closing your account.
Can I close my account via Betano App?
No, you cannot close your account via the Betano mobile app as you must email support to delete your account. However, you can select a variety of other account closure options by selecting the “Player Protection” option under “My Account”. You can then tap on “Self Exclusion” and choose the period you wish to self-exclude (1 to 5 years).
How to Delete my Betano account via e-mail
As a responsible gaming operator, the brand offers its customers the option to close their accounts should they decide it is in their best interests. However, for its customer service department to process your request, you will need to construct your email appropriately.
Therefore, to provide some guidance on how you should structure the email, we have provided a Betano close my account template that you can use. Be mindful to edit the article with the information as it pertains to your account.
Email Template Draft
To: kontakt@betano.com
Subject: Account closure
Dear Betano team,
After some soul searching, I recognize that after completing the Betano registration process, I am having difficulty controlling my gambling activities. As such, I am requesting that you immediately delete my account and remove me from your mailing list. For your convenience, my username is (enter your username here) and my registered email address, home address, date of birth, and mobile number is as follows:
Username is (your Betano username)
Registered email address
First/Last Name: XXX
Home address
Date of birth: XXX
Mobile number
Best regards,
(Your name)
How to delete my Betano account via live chat
Unfortunately, due to responsible gambling regulations, the operator is unable to delete your Betano account via live chat. So, the only option available should you decide to shut down your account at Betano.com is to send your request via email. Fortunately, requests of this nature are responded to quickly. Once received, the support team will permanently close your account.
Can I reopen my Account?
Yes, you can reopen your account at Betano if you temporarily closed your profile for a period of 3 months to 5 years. However, if you opted to permanently close it, support will not be able to reactivate it. A new registration may be an option but not in all cases. This is due to the responsible gaming regulatory requirements that govern the management of your Betano betting account.
Can Betano delete my account for some reason?
Yes, Betano may at their discretion block your account without notice. The reasons for account closure may relate to fraudulent behavior, or the operator identifying you as a problem gambler. In the event Bthe operator elects to close your account, the full balance will be paid via the payment methods you used to fund your account. The only exception to this is if the casino detects fraudulent activities.
Are there any alternatives to the permanent account closure in Betano?
Yes, as we mentioned, there are a number of alternatives to permanently deleting your account at Betano. Namely, this includes taking a break for 24 hours, one month, two months, or three months or temporarily closing your account for periods ranging from 24 hours to 30 days. Likewise, there are a variety of account limits that can be optioned by accessing each player’s “Profile” section.
As part of its responsible gambling initiatives, Betano offers a variety of options to allow players to gamble responsibly. As such, customers can opt to set loss limits, bet limits, deposit limits, time limits, and session duration times. A short summary of each is provided below.
Loss Limit – Casino or Sport
The loss limit option allows you to set daily loss limits, weekly net loss limits, and monthly net loss limits. Once a loss limit amount is entered, it cannot be reversed for 24 hours.
Bet Limit – Casino or Sport
The bet limit option allows you to set the maximum betting limit you allow yourself to remain logged into your account. Once the bet limit option is activated, you will be unable to log in for 24 hours.
Deposit Limit
The deposit limit option provides options for daily deposit weekly and monthly deposit limits. These amounts are unchangeable for 24 hours.
Time Limit
The time limit will provide you with the option to set limits on the amount of time you play on the site. Should the time limit setting be reached, an automatic alert will provide the option to log out or remain logged in.
Session Duration
The session duration is similar to the time limit option in so far as it allows you to set session times. If your gambling session exceeds the duration time, an automatic alert will give you the option to log out or remain logged in.
Where Should I Play Legally After Betano Account Deletion
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Final Thoughts & Conclusion
Through its responsible gambling policies and initiatives, this Canadian brand has proven its commitment to providing the appropriate tools its players need to ensure they gamble responsibly have options for quick Betano delete account process. While these are standard options that are seen with most licensed betting properties, it is evident that the casino takes its responsibilities seriously, and in our opinion, it is refreshing to see such a strong commitment to the overall well-being of its players.
Katerina Gadzheva, Betting Expert & Writer for Silentbet
Before you go, why not check the ultimate guide I wrote on how to delete all your casino accounts. It might give you some more helpful ideas.
FAQs
Why can’t I delete my Betano account?
If you can’t delete your account, it could be you are not following Betano’s account closure policies. To resolve this, please contact support.
Will there be any charges if I reopen my account?
No, there will not be able charges to reopen your account. However, if you retained a positive balance and do not log in for 12 months, a small administration fee may be charged on the 13th month of inactivity until your account balance is zero.
What happens to my balance if I close my Betano account?
In the event of an account closure at Betano, your money balance will be paid in full unless you have an outstanding bonus balance.
What if I request an account closure but then change my mind?
Unfortunately, if you requested a permanent account closure, it is non-reversible.
What if I request self-exclusion but then change my mind?
Unfortunately, self-exclusion requests at Betano cannot be reversed.
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