How to Unblock Bet9ja Account – Unlock Your Profile (Steps)
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| Blocked account | terms breach |
| Quick solution | contact support |
| Email template | find it here |
Blocked account? Learn how to unlock it here! As a betting site with a large customer base throughout Nigeria, Bet9ja, at its discretion, may block a customer’s account. In the event you have had your account blocked, you may have breached the terms and conditions or suspected of less favourable behaviour. If this applies to you, Bet9ja offers a number of steps you can take to have your account unblocked. Unlock your profile now.
Katerina Gadzheva, Betting Expert & Writer for SilentBet
Don’t worry if your Bet9ja account is blocked. I will show you every step you have to take to resolve this issue.
How to Unblock My Bet9ja Account (steps)
If Bet9ja blocked your account and you wish to have it unblocked, you can contact the customer support centre at info@myBet9ja.com and request your account be unblocked. When contacting the support team, you will need to provide cetain information for reactivating your Bet9ja account. Follow these steps.
Steps How to Unlock Bet9ja Account
- Go to Bet9ja with the help of this 👉 link.
- Find the Support page and see the available contact methods..
- Fill in the Contact Form or send an email asking for your account to be unlocked.
- Make sure to provide all data required and upload needed documents.
How to recover Bet9ja account via Login
Sometimes your account is NOT blocked. Simply, you are having trouble logging in. Try to recover your Bet9ja account by getting a password reset. Go to Forgot Password and follow the instructions.
What is the Email Draft for Asking Bet9ja to Unlock Account?
Below is a sample of an email template you can send to Bet9ja asking them to unblock your profile.
Katerina Gadzheva, Betting Expert & Writer for SilentBet
The email you see below is just an example. Feel free to change everything you see fit.
To: info@myBet9ja.com
Topic: Unblock my Bet9ja account (Unlock Profile)
Dear Bet9ja,
My account at Bet9ja is deactivated. As my account is blocked I cannot bet or withdraw money. It seems you locked my account because (*insert reasons).
Please, unblock my Bet9ja account and help me view my profile.
Attached you may find documents proving that I have taken the necessary measure to have my Bet9ja account reactivated.
Username*:
Email*:
Regards,
(Username and email used when registering at Bet9ja)
When contacting the support team, you will need to provide the following:
- Your username
- Registered email address
- Residential address and mobile number
- Date of birth
Why would Bet9ja Block my Account?
As a licensed betting company, Bet9ja is committed to ensuring all customers with registered accounts use their betting services within the terms and conditions as agreed upon at the point of registration. As such, if Bet9ja suspects collusion, promotional abuse, fraud, or any actions that are defined under its “prohibited behavior” clause, it will block a customer’s account indefinitely or for up to 90 days.
Reasons for Blocked Bet9ja Account
- Fraud suspicion
- Frequent withdrawals
- Bonus Abuse
- Breach of terms
*Remember – a new Bet9ja registration will not solve the problem as you are not allowed to have duplicate accounts.
FAQs
If I request my Bet9ja account be unblocked, will my request be approved?
The unblocking of your account is solely at the discretion of Bet9ja. If approved, you will usually be notified within 24 hours by email.
Should I include identity documents when emailing support about unblocking my account?
While attaching identity documents is not required, it is favourable for you to include these when submitting your request.
Should I include the reason why I was blocked in my email to Bet9ja?
Yes, this will help Bet9ja reduce the time needed to decide whether your account will be unblocked.
Can I apply to be a bet9ja agent with a blocked account?
If bet9ja locked your account, you must see if you do not match some of the rules of the site first. Probably, the same rule will not allow you to become a bet9ja agent.
Certified Betting Expert
Staff Member
Hi,
Can you send an official complaint with your account details here. That way we can contact bet9ja reps and try to help you unlock your blocked betting account.
Kate, SB team
Staff Member
Hi Adeyi,
If the account is permanently disabled your funds will be locked. To unlock them contact bet9ja support.
Kate, SB team
Staff Member
Hi Emmie,
Multiple emails didn't work? Did you try leaving a comment on bet9ja social media accounts? That might help.
Kate, SB team
Staff Member
Send an email to info@myBet9ja.com and ask them for help. Give them your email and username so they can help you.
Kate, SB team
Staff Member
Did Bet9ja give a reason for disabling your account? They should provide you with some reason as to why.
Also, I suggest you write them an email so you can get an official response in writing from the bookie.
Kate, SB team
Staff Member
Send this message along with your account details (email, username) to info@myBet9ja.com.
Let me know how it goes.
Kate, SB team
Did you contact bet9ja. We offer an email template you can use for free. Find it in this article along with the email address to send it to.
Let us know how it goes,
Sammy, SB team
Staff Member
Send this message to cs@mybet9ja.com or info@myBet9ja.com.
Regards,
Kate SB
Project Manager
Hey Ukonu,
Please, use these email: cs@mybet9ja.com or info@myBet9ja.com where you could send your username, email for your account and more details.
Regards,
Atanas | Silentbet support
Staff Member
Did you send bet9ja an email? Did you get a response? It will help if we know why you had your account suspended so we can help.
Let us know more details,
Kate SB team